At 123myr, entertainment only means something when it is enjoyed within healthy boundaries. We provide tools, guidance, and support to ensure every member has a responsible gaming experience — free from pressure and excessive risk.
For 123myr, responsible gaming is more than a slogan — it is at the core of how we operate. We believe online entertainment should be a source of enjoyment, not a cause of stress or financial hardship. From day one, we have invested in systems and tools that help our members stay in control.
We understand that a small number of players may face challenges in managing their gaming habits. This can happen to anyone, regardless of background or experience. That is why 123myr provides a suite of easily accessible prevention tools, empathetic human support, and clear guidance — all free of charge for every registered member.
We do not profit from those vulnerable to gambling problems. Instead, we actively promote healthy gaming practices and provide clear pathways to professional help resources when needed. This is our promise to the 123myr community across Malaysia.
123myr has provided responsible gaming awareness training to our entire support team. Every support representative is equipped with the skills to assist members who may need guidance or referral to professional services.
Before you start playing — or if you've been playing for a while — it's worth understanding the core principles that separate healthy entertainment from problematic habits. These principles are easy to follow once you understand their purpose.
Online gaming is entertainment, just like going to the movies or playing sports. Wins are a fun bonus, not the main purpose or a source of income.
Only play with money you can fully afford to lose. Never use rent, bill payments, or emergency savings to fund your gaming.
Set a daily playtime limit and stick to it. Playing for too long can negatively affect your physical and mental health as well as your social relationships.
If you experience a loss, accept it as the cost of entertainment. Attempting to recover losses by betting more is a warning sign that should not be ignored.
Avoid playing when you are feeling stressed, sad, angry, or under the influence of alcohol. An unstable emotional state can impair your judgment.
Your family, career, and health always come before gaming. If playing starts to interfere with these aspects of your life, it's time to step back and seek help.
123myr provides a range of self-control tools that you can activate at any time through your account settings or by contacting our support team. All tools are free and easy to use — designed specifically to help you stay in control.
Set daily, weekly, or monthly deposit limits. Limits take effect immediately and can only be increased after a 24-hour cooling-off period.
Set the maximum loss amount you are willing to absorb within a given period. Our system will restrict access once the limit is reached.
Set a daily session time limit. You will receive a 15-minute reminder before the limit is reached, and your session will be ended automatically.
Take a break from the platform for 24 hours, 7 days, 30 days, or 3 months. During this period, you will not be able to log in or make new deposits.
The permanent self-exclusion option closes your account for good. This is the most serious step and cannot be easily reversed.
Receive automatic notifications when you approach your set deposit or time limits, so you can make informed decisions.
To activate any of these self-control tools, log in to your 123myr account, go to Account Settings > Responsible Gaming, or contact our support team via 24/7 Live Chat. Requests to lower limits are enforced immediately with no waiting period.
Access your 123myr account via the mobile app or official website. Always use the correct login credentials to keep your account secure.
Click the profile icon in the top right corner, select "Account Settings", then choose the "Responsible Gaming" tab from the left menu.
Select the type of limit or control tool you want to activate. Enter the desired value and confirm your choice with your account password for added security.
Limit reductions and self-breaks take effect immediately. You will receive a confirmation email as a record. Keep this email as proof of your settings.
Recognising the early signs of a gambling problem is the most important first step. Many people don't realise their gaming habits have crossed a healthy boundary until the negative effects are already being felt. Here are the warning signs to watch for in yourself or someone you care about:
You are constantly thinking about gambling — planning your next session, reliving past wins, or figuring out how to get money to play again.
You find yourself continuing to play to "recover" money you have lost, even knowing it may only worsen your financial situation.
You are hiding your playing activity from family, a partner, or friends, or lying about how much money you have spent.
You are using money set aside for essential needs such as rent, bills, food, or your children's education to fund gambling.
You have tried multiple times to cut back or stop playing but failed, and this causes discomfort, anxiety, or irritability.
Your career, family relationships, or health are being significantly affected by the time and money you spend on gambling.
You are borrowing money from family, friends, or financial institutions — including credit cards — solely to fund your gambling activity.
If you identify three or more of the above signs in yourself, we strongly encourage you to contact the 123myr support team or seek professional help. Asking for help is a sign of strength, not weakness.
Use the questions below as a personal reflection guide. Answer honestly — there are no right or wrong answers. The goal is to help you understand your relationship with gaming.
If you answered "Yes" to 1–2 questions: take note and monitor your habits. 3–4 questions: consider activating limit control tools. 5 or more questions: we strongly encourage you to contact 123myr support or a professional counsellor today.
123myr strictly prohibits individuals under the age of 18 from registering or using our platform. This is not merely a legal requirement — it is our moral responsibility to the people of Malaysia.
Every new member is required to complete a strict identity verification (KYC) process before making a deposit or withdrawal. This includes verification of official documents such as a MyKad or passport confirming you are 18 years of age or older. Accounts found to belong to underage individuals will be closed immediately and any remaining balance will be refunded.
If you suspect that someone under the age of 18 is using the 123myr platform — whether through your account or one registered without authorisation — please contact us immediately at [email protected] for prompt action.
If you or someone you know needs help with a gambling problem, professional support resources are available in Malaysia. Remember — asking for help is the bravest and smartest first step you can take.
Free counselling and psychosocial support services operated by Malaysia's Ministry of Women, Family and Community Development, available 24 hours a day.
15999Mental health clinics at government hospitals across Malaysia offer subsidised counselling and psychiatric services for those dealing with addiction issues.
Visit a Nearby HospitalOur trained support team is ready to help you activate control tools, answer questions, or refer you to more detailed help resources.
Live Chat 24/7For confidential requests regarding self-exclusion, self-exclusion programs, or to learn more about our support programs, please contact our dedicated team.
[email protected]There is no shame in asking for help. Thousands of people in Malaysia successfully overcome gambling problems every year with the right support. You do not have to go through it alone.
Every feature we build reflects our responsibility to you.
All your personal data and financial transactions are protected with industry-standard 256-bit SSL encryption. Your information is never shared with third parties without your consent.
Our KYC process ensures that only individuals aged 18 and above can register and play. This protects young people and ensures a safe gaming environment for everyone.
From deposit limits to session time limits, you hold full control. These tools are designed to be easily accessible and take effect immediately when you need protection right away.
123myr's support team, trained in responsible gaming awareness, is ready to help you at any time — not just bots, but real people who understand your situation.
All responsible gaming requests — self-timeouts, self-exclusions, or sensitive enquiries — are handled with absolute confidentiality by our dedicated team.
Access a full report of your playing activity — including deposit records, session time, and wins — so you always have a clear picture of your playing habits.
Register your account now and start an enjoyable gaming experience with peace of mind — complete with self-control tools, 24/7 support, and our full commitment to responsible gaming. Your safety and well-being are our top priority.